Speak With the Desk
Reservations, private events, the casino host desk or a simple question — write once and the right person answers. Median response time this month: eleven minutes.
Concierge Online
Staffed 24/7 — Melbourne time
Reservations
Suites, packages, upgrades and group bookings.
24/7 · Desk 1
Events & Weddings
The Palladium, terraces and private dining rooms.
09:00–19:00 · Desk 2
VIP & Casino Host
Salon access, hosted play and discretion requests.
24/7 · Desk 3
Press & Partners
Media visits, brand collaborations and filming.
Weekdays · Desk 4
The Enquiry Form
Tell us who you are and what the occasion is — the form lands directly on the concierge screen, not in a queue.
+61 3 9292 6868
Answered by a person, in Melbourne, at any hour. No menus, no hold music.
Porte-cochère on Whiteman Street; valet 24/7. Five minutes from Southern Cross, twelve by helicopter from Essendon.
Complimentary valet for hotel and dining guests; secure self-parking beneath the towers with EV chargers on B1.
Southern Cross Station — 6 min by hotel buggy; Flinders Street — 9 min walk across the footbridge.
Tullamarine 25 min by limousine · Essendon 12 min by helicopter · Avalon via chauffeur on request.
Who Answers What
Every channel routes to a named desk lead — below, the people who actually reply.
| Desk | Lead | Hours |
|---|---|---|
| Reservations | Priya Raman | 24/7 |
| Concierge | Anthea Marlowe | 24/7 |
| Events | Daniel Okafor | 09:00–19:00 |
| VIP Host | C. Beaumont | 24/7 |
| Press | Mira Chen | Weekdays |
Signals & Channels
Journal entries, seasonal openings and the occasional after-hours photograph — published sparingly, never sold.
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The Towers
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European Desk
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APAC Guests
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Americas Desk
Wherever your clock sits, ours reads 24/7.
The Last Few Questions
Response times, lost property and how the desk handles unusual hours.
Median eleven minutes during desk hours, under an hour overnight. Complex requests — events, charters, multi-suite itineraries — receive a named contact and a firm callback time.
Write to the concierge with your stay dates and suite number; housekeeping logs every found item for 90 days and ships recovered belongings worldwide at cost.
Yes — restaurant bookings, day spa passes, boutique orders and event enquiries all come through the same desk, whether or not a room key is involved.
Southbank Promenade
Arts Precinct & NGV
Melbourne Airport
The Door Is Easier Than the Inbox
If you're already on Southbank, walk in — the concierge desk sits left of the atrium fountain, and the coffee is always fresh.